BEYOND THE pLATE:
fOOD AND BEVERAGE
FUNDAMENTALS
A practical Food and Beverage training programme built around Standards, Consistency and Measurement to ensure every guest experience is delivered with confidence, care and professionalism.
The Three Pillars
STANDARDS
SOP FINALISED
Look at the customer journey Each department has a SOP booklet / folder Core SOP's to be outlined Step of Service Agreement on Training Plan Agreement on Audit Layout 4 Goals to be achieved
CONSISTENCY
BREAKDOWN OF THE F&B SKILLS COURSE
Pre-Brief — 2 hours on Zoom for all Managers and Supervisors to discuss training days and standards of service to be achieved
2 Days F&B Practical Skills Training
Reinforcement from Supervisors and Managers after the 2 day F&B course
1 Week after training — Assigned Manager completes audit on service
Meeting with the Skills Trainer and Manager on Zoom to discuss audit and corrective training
Week 3 — On the job training with Skills Trainer to follow up on skill gaps
Week 5 audit completed by Skills Trainer
Week 6 and 8 audit completed by assigned Managers and Supervisors
Week 9 to 12 — Day picked to complete corrective training and final audit
MEASUREMENT
MEASURES IN PLACE
Supervisors / Team Leads / Departmental Managers to carry out daily and meet departmental goals
Accountability from Supervisors / Managers
TripAdvisor / Google Reviews / Inhouse guest reviews monitored
Weekly Customer Journey Audits completed by Supervisor / Manager
Development Plans for every team member
After the 12 weeks, if 3 audits out of 5 reach over 90% Service Excellence is awarded to each team member and premises
Follow up audit 6 months after the first date of training
Companies We Work With
